FAQ

Our terminal's piano ("Osanbashi Kujira Piano") is open for anyone to play freely.
However, the piano will be temporarily removed when cruise ships are in port, during major events, and upon maintenance inspections on the facility. Please check the availability schedule on the website before visiting.

Foreign exchange machines are located next to the Information Desk. Yen exchange machines (for converting 1,000 yen bills and 500 yen coins into 100 yen coins) are located in the lobby (near the elevators on the Minatomirai end).

Please eat and drink in the center of the carpeted lobby, the rest area on the Yamashita Park end, and the benches on the Minatomirai and Yamashita Park end.
Eating and drinking are not permitted in areas that are not carpeted. The flooring in this facility is made of Ipe wood, a natural wood that has openings in its structure. Therefore, it makes it not possible to pick up and clean food and other items that may have fallen through the gaps.

Our facility has free Wi-Fi available to all visitors. Please feel free to ask the Information Desk.

The rooftop lawn area of Osanbashi is off-limits because it is not designed for human access. Facility security patrols the area about once an hour and will call out to anyone they see trespassing on the lawn.

There are two nursing rooms which are usually locked, so please come to the Information Desk on the 2nd floor if you wish to use them.
Available hours: 9:00-17:00 (generally 30-minute sessions are available)

They are available for rent within the facility. Please come to the Information Desk on the 2nd floor.

The available hours are 9:00-17:00.